0
customers supported in a quarter
San Francisco-based • Apple Retail • QA-minded
I’m at my best when I can turn technical problems into clear next steps.
San Francisco–based technical support professional with experience across Apple Retail, QA testing, training, and software projects.
- 1,200+customers supported in one quarter
- 98/100NPS score
- 150+employees trained
Current focus
Support • QA • Product-facing roles
0
customer NPS score
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employees trained
0
support, QA, training, projects
About
Useful in messy situations. Calm under pressure.
I’m Ahmed AlOtaibi, a San Francisco–based technical support professional with experience across Apple Retail, QA testing, employee training, and software projects.
A lot of what I do comes down to this: when something is broken, confusing, or stressful, I like being the person who can make it feel manageable again. I enjoy solving technical problems, but I care just as much about how people experience the solution.
That means staying calm, communicating clearly, and helping people understand what’s happening instead of just fixing something and moving on. I like work that asks me to think clearly, troubleshoot well, and be genuinely useful to someone.
What I bring
Technical Support
QA Testing
Customer Communication
Training & Onboarding
Apple Ecosystem
Workflow Improvement
Swift
APIs
Experience
Work that blends support, operations, and technical curiosity
Technical Specialist — Apple Inc.
Troubleshoot hardware, software, account, and device issues across Apple products and services in a fast-paced customer environment.
- Supported high appointment volume while keeping service quality high.
- Resolved complex issues with strong ownership and escalation judgment.
- Built a reputation for calm communication under pressure.
Training In-Store Experience — Apple Inc.
Conducted training programs to improve technical knowledge and customer service readiness while supporting onboarding and team development.
- Trained 150+ employees across technical knowledge and service readiness.
- Balanced coaching responsibilities with store operational needs.
Location Framework QA Test Engineer — Apple
Executed test plans for Location Framework features and validated regressions across releases.
- Reproduced bugs and documented findings clearly for engineering teams.
- Collaborated on fixes by providing detailed, actionable validation notes.
Store Manager — Eureka Market
Oversaw daily store operations, inventory management, cash handling, and vendor coordination.
- Maintained accurate stock levels through hands-on inventory tracking.
- Kept day-to-day operations running smoothly in a high-responsibility role.
Project
KXSF Radio
Updated an open-source iOS radio app for newer Apple operating systems and helped keep it usable across devices — a hands-on reminder that I like figuring things out and making tools work better for people.
Project
API + AI Tooling Experiments
Built API-connected side projects including a weather app and experiments with Anthropic and OpenAI APIs, mostly because I enjoy understanding how systems work and turning that curiosity into something useful.
Skills
Toolbox
macOS support, hardware and software troubleshooting, customer support, inventory coordination, training, Swift, SQL, JavaScript, XCTest, Jenkins, and API integration.
Contact
Open to support, QA, and product-facing work.
I’m looking for work where I can help people feel less stuck, solve real technical problems, and bring calm, thoughtful support to the table.